Terms of Service
Last updated: July 8, 2026
Agreement to these terms
These terms govern your use of the vitrora.io website and, together with any proposal or statement of work we sign with you, your engagement of Vitrora Technologies(“Vitrora”, “we”, “us”) for services. By using the website or engaging us, you accept these terms. If a signed proposal or statement of work conflicts with them, the signed document prevails.
Our services
We provide product design, software development, and AI solution services, including websites, MVPs, mobile applications, and integrations. The specific scope, deliverables, timeline, and price of each engagement are defined in a written proposal or statement of work agreed before work begins. Changes to scope are agreed in writing and may affect timeline and price.
Proposals, fees, and payment
Quotes are fixed for the scope they describe and remain valid for the period stated in the proposal. Unless the proposal says otherwise, invoices are payable within the terms stated on the invoice, work may be scheduled around agreed milestone payments, and amounts are exclusive of applicable taxes (such as GST), which are added where required. We may pause work on overdue accounts after notice.
Your responsibilities
Timely delivery depends on you providing accurate briefs, content, credentials, approvals, and feedback within agreed windows. You confirm that materials you supply (text, images, data, brand assets) are yours to use and do not infringe third-party rights. Delays in inputs or approvals may shift the timeline.
Intellectual property
Upon full payment, you own the project deliverables defined in your agreement. We retain ownership of our pre-existing tools, libraries, and know-how used to build them, which you receive a perpetual, non-exclusive license to use as part of the deliverables. Open-source components remain under their own licenses. We may showcase completed work in our portfolio and marketing unless your agreement or NDA says otherwise.
Confidentiality
Each party keeps the other’s non-public business, technical, and financial information confidential and uses it only for the engagement. Where we sign an NDA with you, its terms apply in addition to this section. Our handling of personal data is described in our Privacy Policy.
Third-party services
Deliverables commonly depend on third-party services you contract with directly, such as hosting, app stores, payment providers, AI model APIs, and analytics. Their fees, terms, availability, and policy changes are outside our control, and their outages or changes are not a breach of our agreement. We will recommend reputable options and integrate them with care.
Post-launch support
Unless your agreement says otherwise, engagements include 30 days of post-launch support covering defects in the delivered scope. New features, scope changes, and ongoing maintenance beyond that window are quoted separately.
Acceptable use of the website
You agree not to misuse our website. This includes attempting unauthorized access, introducing malware, scraping at scale, and using it for unlawful purposes.
Feedback and testimonials
Suggestions about our services may be used to improve them without obligation. Testimonials you provide may be published with your name and company unless you ask us not to.
Warranties and disclaimers
We perform services with professional skill and care and to the scope agreed. Beyond that, the website and services are provided “as is”: we do not warrant uninterrupted operation of third-party platforms, or specific business outcomes such as revenue, rankings, or user growth.
Limitation of liability
To the extent permitted by law, neither party is liable for indirect or consequential losses (including lost profits or data), and our total liability arising out of an engagement is capped at the fees you paid us for that engagement in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law.
Indemnification
You will defend and indemnify us against third-party claims arising from materials you supply or your use of deliverables in ways not agreed; we will defend and indemnify you against claims that our original work infringes a third party’s intellectual property rights.
Termination
Either party may terminate an engagement as set out in its proposal or statement of work, or on written notice if the other party materially breaches and does not cure within a reasonable period. On termination you pay for work performed to date, and sections on intellectual property, confidentiality, disclaimers, liability, and indemnity survive.
Governing law
These terms are governed by the laws of India, and the courts of Tamil Nadu, India have exclusive jurisdiction over disputes arising from them, unless a signed agreement with you states otherwise.
Changes to these terms
We may update these terms from time to time. Changes are reflected in the “Last updated” date above and apply from posting; engagements already underway continue under the terms in effect when they were signed.
Contact
Questions about these terms? Email support@vitrora.io or call +91 78068 93677.